After Sales Service

Your Stepper glasses are an exceptional object that has been conceived and created by Stepper’s master eyewear makers. STEPPER EYEWEAR warranty covers all manufactured defects in materials and workmanship for half year from date of purchase when bought from an authorized retail dealer. The product will be repaired or replaced if approved by the STEPPER EYEWEAR warranty service technicians.

WHAT IS NOT COVERED

  • Damage caused by misuse, neglect or normal wear and tear.
  • Damage caused by improper storage.
  • Any type of impact damage resulting in cosmetic damage.

WHAT TO DO

Return your product to the STEPPER EYEWEAR retailer it was originally purchased from if possible. Also bring a proof of purchase showing you are the original purchaser of the product. The retailer along with STEPPER EYEWEAR will determine if the product is eligible for warranty. If so they will then obtain a return authorization number from STEPPER EYEWEAR

SHIPPING & TURNAROUND:

The purchaser or the retailer is solely responsible for the cost incurred to return the product to

STEPPER EYEWEAR. Warranty estimated turnaround time is 2 business days on replacements and 3 business days on repairs.

STEPPER EYEWEAR will first try to repair the product and will only replace it if it cannot be repaired. It will be replaced with an equal valued product to be determined by STEPPER EYEWEAR. If that product or equal is not available we will upgrade where applicable.

ALL PRODUCTS RETURNED REQUIRE A RETURN AUTHORIZATION NUMBER ISSUED BY STEPPER EYEWEAR. FAILURE TO DO SO WILL RESULT IN THE REFUSAL OF THE PACKAGE.

Please read our FAQ’s below before contacting us as your question could be answered there!

Thank you for purchasing a STEPPER EYEWEAR product.

WARRANTY- FREQUENTLY ASKED QUESTIONS

Who pays for shipping and how long will it take?

You the consumer and the retailer will be responsible for all shipping charges to send the product back to STEPPER EYEWEAR. STEPPER EYEWEAR will pay all shipping charges to return the product back to the Dealer. Warranty returns sent to STEPPER EYEWEAR via Overnight, 2nd Day Air or Ground will be return shipped via the same method at STEPPER EYEWEAR expense. Your product will be evaluated and processed within 2 business days of receiving. This does not include the shipping time, holidays, weekends or any delays due to catastrophe. STEPPER EYEWEAR is not responsible for any delays incurred by the retailer.

What if I purchased my product over the internet?

Most all authorized STEPPER EYEWEAR online dealers have some sort of return procedure. Check their websites for information and instructions.

I bought my product on Ebay & what now?

Unless the seller is an authorized dealer, there is no warranty. Buying STEPPER EYEWEAR product on Ebay from an unauthorized dealer is like buying second hand merchandise. The warranty is for the original purchaser of the product from an authorized retailer.

What if I lost my proof of purchase or receipt?

We will determine the warranty period based on the date your product was originally manufactured.

Can I order parts direct as a consumer?

STEPPER EYEWEAR does not sell direct to consumers at this time. Your retailer can order parts that are replaceable on any of our products by request.

Does STEPPER INDIA have a repair facility?

Yes, in some cases we are able to repair certain damage. However most shops have the ability to do the same repairs.

I bought my Eyewear in India and I live in London, what do I do?

As long as you can prove you are the original purchaser of the eyewear and there is a clear unquestionable defect, any STEPPER EYEWEAR retailer should be able to help you have the eyewear returned.

What is not covered in warranty policy?

STEPPER EYEWEAR is not responsible for any costs, losses or damages incurred due to loss of use of the product. STEPPER EYEWEAR warranty does not cover the following:

If you have a specific warranty question that is not answered here, feel free to contact us and we will respond as soon as possible. Thank you